Privacy policy
Resonating Divinity values and respects the privacy of all people we deal with. Resonating Divinity is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.
This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
What is personal information?
“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.
What personal information do we collect?
The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. The personal information we collect about you may include:
· Your name
· Mailing address,
· Email address, and/or
· Phone Number
How do we collect your personal information?
We collect your personal information directly from you when you:
· interact with us online,
· interact with us over the phone;
· interact with us in person;
· participate in surveys or questionnaires; and/or
· subscribe to our mailing list;
How do we use your personal information?
We use personal information for many purposes in connection with our functions and activities, including the following purposes:
· provide you with information, products or services that you request from us;
· provide you with products and services that you purchase;
· deliver to you a more personalised experience, products and service offering;
· improve the quality of the products and services we offer;
· internal administrative purposes;
· marketing and research purposes;
Disclosure of personal information to third parties
We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:
· our third party service providers (for example, our IT providers);
· our marketing providers;
· our couriers;
How do we protect your personal information?
Resonating Divinity will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:
· having a robust physical security of our premises and databases / records;
· taking measures to restrict access to only personnel who need that personal information to effectively provide products and/or services to you;
· having technological measures in place (for example, two factor authentication, anti-virus software, fire walls);
Online activity
Cookies
The Resonating Divinity website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website(s) before, so we can distinguish you from other users of the website. This improves your experience and the functionality of the Resonating Divinity website. We do not use cookies to identify you, just to improve your experience on our website. If you do not wish to use the cookies, you can amend the settings on your internet browser so it will not automatically download cookies. However, if you remove or block cookies on your computer, please be aware that your browsing experience and our website’s functionality may be affected.
Website analytics
Our website uses Google Analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.
Direct marketing
We may send you direct marketing communications and information about our products and services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods.
You may opt-out of receiving marketing communications from us at any time via contacting us or you can unsubscribe by clicking the Unsubscribe link at the bottom of any email campaign. This unsubscribes you from Resonating Divinity’s mailing lists.
In addition, we may also use your personal information or disclose your personal information to third parties for the purposes of advertising, including online behavioural advertising, website personalisation, and to provide targeted or retargeted advertising content to you (including through third party websites).
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
How to access and correct your personal information
Resonating Divinity will endeavour to keep your personal information accurate, complete and up to date. If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 2 business days.
Links to third party sites
Resonating Divinity’s website may contain links to websites operated by third parties. If you access a third-party website through our website, personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible for the privacy policies or the content of any third-party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.
Inquiries and complaints
For complaints about how Resonating Divinity handles, processes or manages your personal information, please contact admin@resonating-divinity.com. Note we may require proof of your identity and full details of your request before we can process your complaint. Please allow up to 5 business days for Resonating Divinity to respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Resonating Divinity’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner (at www.oaic.gov.au) to lodge a complaint.
How to contact us
If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:
Email:
Contact number:
0411 570 622
Post:
Attention: Resonating Divinity Privacy Officer
Address: PO Box 180, LAWNTON, QLD, 4501